Orders & Delivery

orders and delivery

Delivery Information

Visual Interior Designs' orders are delivered MON to FRI between 7am and 4pm (GMT+8) to all Metro areas in Western Australia.
As every order is unique, delivery costs will vary depending on the size, weight and destination of your chosen items. 
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All customers should receive a call from us for confirmation of items/ delivery details on the same day your order is placed.
Your items (in stock) will usually be delivered to you within the next 1 - 2 business days once your order is approved. 
Any Back Orders which is NOT available to be deliver by agreed time frame, we will be in touch ASAP for your concerns.
Kindly give us a call for :
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  • Items needed ASAP/ last minute purchases, for Same Day/ Next Day early delivery
  • To arrange After Hours delivery
  • Delivery for multi destination
  • Buying product marked as Special Order

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Possibility of Same Day delivery for all orders
MAYBE AVAILABLE- when you placed your order before 10am (GMT+8), depends on the availability of the products you ordered. 
 
*Please go to our Terms of Trade - See Section 6. On- Line Ordering & Section 8. Delivery of Goods, Services and/or Equipment for further information
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Delivery options & rates

One man: Our lovely driver will give you a hand as long as yourself or someone else is on site to help unloading the items
Two men: Our lovely driver + 1 strong man will help you to unload your items 
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For orders over $100 including plasterboard:
We will be charging the delivery by m2 of plasterboard bought at $ 0.79 (inc GST) and NO extra charges to deliver all the sundries including insulation on that truck. 
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All orders under $100 / orders excluding plasterboard are charged as fixed rates as per the size of the truck being used. 
*Fixed rates may increase if destination takes more than 1 hour to drive from our warehouse located in Canning Vale. 
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Our trucks 

Ute: MIN charge/ Fixed rates $70 (inc GST)
Total tray length 2.8m, Fits item MAX length 2.7m; MAX loaded weight 450kg
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Small Truck: MIN charge/ Fixed rates $110 (inc GST)
Total tray length 4.8m, Fits item MAX length 4.6m; MAX loaded weight 4.5 tonne (4,500kg)
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Big Truck: MIN charge/ Fixed rates $156.2 (inc GST)
Total tray length 7.2m, Fits item MAX length 7m; MAX loaded weight 6.5 tonne (6,500kg)
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Crane: MIN charge/ Fixed rates $220 (inc GST)
Total tray length 7.4m, Fits item MAX length 7.2m; MAX loaded weight 10 tonne (10,000kg)
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Order Changes & Cancellations

If you would like to cancel, make changes to your order or the arranged delivery time, please contact us as soon as possible and we will be happy to assist you in any way possible.

*Fixed rate of delivery may still apply for cancellation if : e.g. your items are already loaded on truck/ our driver is already on his way.

**Please go to our Terms of Trade - See Section 19. Cancellation for further information.